How AI Assist uses your data securely
tawk.to’s AI Assist is designed to generate accurate responses using the data you provide while keeping your information safe. Here’s what you need to know:
Secure data storage
At tawk.to, we prioritize the safety of your information. Your data is encrypted and meticulously organized within our platform, and we never share it with any third party.
How AI Assist uses knowledge
AI Assist blends the extensive general knowledge from its training model with the specific details you provide to generate responses tailored to your needs. It relies solely on your input—without accessing previous chats or browsing the World Wide Web—to ensure relevance and accuracy.
Your privacy matters
To safeguard your privacy, AI Assist processes only the current conversation and any connected data sources, without retaining past interactions. This approach helps maintain confidentiality and prevents unintended data retention.
Learning exclusively from your data
AI Assist learns only from the data you supply. By deliberately excluding information from visitor conversations, it avoids misinformation and ensures that every response is based on accurate, authorized data.
AI Assist ensures fast and accurate support while prioritizing your data security with robust protective measures.
To learn more about AI Assist, see these guides:
Understanding AI Assist’s Data Sources
How to set up a custom API integration with AI Assist
How to get AI Assist to query a Google Sheet
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