How AI Assist selects the best language model for customer conversations
AI Assist uses a multi-layered approach to process queries and provide fast, accurate responses. It uses different language models depending on the type of question asked.
Smart query handling
AI Assist first determines the complexity of the question. Not all queries require a large external language model.
Multiple AI models
While AI Assist may handle simple queries using self-hosted language models, it may use external models for more complex queries. When necessary, AI Assist uses vectorized content to refine responses through external models, ensuring accuracy and relevance.
AI Assist selects the best approach for every query and provides efficient and relevant responses, ensuring customer conversations remain fast, accurate, and helpful.
To learn more about AI Assist, see these guides:
Understanding AI Assist’s Data Sources
How to set up a custom API integration with AI Assist
How to get AI Assist to query a Google Sheet
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