Updating Twilio SMS inbox settings
The instructions below are for desktops and laptops only.
If you're using Twilio SMS with tawk.to to connect with your customers, it's important to know how to manage your inbox settings.
In this guide, we’ll show you how to change the name of your Twilio inbox, update your security key (Auth Token), and even disconnect an inbox if necessary.
Renaming a Twilio inbox

3. Click Administration on the top menu.

4. In the left menu, click Twilio SMS under Channels.

5. Your connected accounts and inboxes will appear.

6. To edit an inbox, click the 3 dots icon at the far right and select Edit.

7. Edit the Inbox Name and click Save. Your changes are saved immediately.
Updating your Auth Token
What's a Secondary Auth Token?
Think of it as a spare key. If your primary key isn't working, you can use the secondary one to keep things going. This is especially useful when changing your main security key to keep your account secure without downtime. Eventually, you can even make the secondary token your new primary one.

3. Click Administration in the top menu.

4. In the left menu, click Twilio SMS under Channels.

5. Your connected accounts and inboxes will appear.

6. To edit an inbox, click the 3 dots icon at the far right and select Edit.

7. Copy and paste your secondary Auth Token from your Twilio account. If you need help updating your Auth Token, see Twilio’s guide: Auth Tokens and How to Change Them
8. Click Save.
Disconnecting an inbox

3. Click Administration in the top menu.

4. In the left menu, click Twilio SMS under Channels.

5. Your connected accounts and inboxes will appear.

6. To disconnect an inbox, click the 3 dots icon at the far right and select Disconnect.

7. Your inbox will be disconnected. You won’t receive messages in this inbox anymore.
If you're having trouble updating your inbox settings, double-check these:
Your Twilio login details
Check your Twilio credentials.Your Twilio account
Ensure your Twilio account is active and has enough credit to send and receive messages.
If you have feedback about this article, or if you need more help:
Click the green live chat icon
Schedule a call with us
Visit our community