Managing your email inbox settings
The instructions below are for desktops and laptops only.
After connecting an email inbox to tawk.to, you can update its settings at any time. You can rename the inbox, update its connection details, change who can access it and transfer ownership
Open your email inbox settings
2. Click Administration on the left navigation bar.
3. Select Integrations > Email (IMAP + SMTP).
4. Open the Settings tab.
5. Find the inbox you want to manage and click Edit.
Update your inbox settings
The following settings can be updated at any time.
Inbox name
Change the name displayed to your team in the tawk.to Inbox. Choose a descriptive name such as Support, Sales, or Billing so it's easy to identify conversations.
Server settings
Update the incoming (IMAP) and outgoing (SMTP) server addresses, port numbers, or encryption settings if your email provider changes its configuration.
Password
Update the password if you change your mailbox password or generate a new app password.
If your email provider requires an app password, make sure you update it here after creating a new one.
Visibility
Control who can access the inbox and its conversations.
You can choose one of the following options:
Changes take effect immediately and apply to both existing and new conversations.
Note: Access is currently managed at the inbox level. Per-conversation access control is planned for a future release.
Owner
Every email inbox has an owner. You can transfer ownership to another property member at any time, for example when responsibilities change or a team member leaves.
Undo Send window
The Undo Send window (seconds) determines how long replies are held before they're sent.
The default setting is 5 seconds, giving property members time to cancel a reply if they notice a mistake.
Inbox name
Change the name displayed to your team in the tawk.to Inbox. Choose a descriptive name such as Support, Sales, or Billing so it's easy to identify conversations.
Server settings
Update the incoming (IMAP) and outgoing (SMTP) server addresses, port numbers, or encryption settings if your email provider changes its configuration.
Password
Update the password if you change your mailbox password or generate a new app password.
If your email provider requires an app password, make sure you update it here after creating a new one.
Visibility
Control who can access the inbox and its conversations.
You can choose one of the following options:
- Private — Only you can access the inbox and its conversations.
- All members — All property members can access the inbox and reply to conversations. Only the inbox owner can change a conversation's access.
- Departments — Only members of the selected departments can access the inbox.
- Selected members — Only the members you choose can access the inbox.
Changes take effect immediately and apply to both existing and new conversations.
Note: Access is currently managed at the inbox level. Per-conversation access control is planned for a future release.
Owner
Every email inbox has an owner. You can transfer ownership to another property member at any time, for example when responsibilities change or a team member leaves.
Undo Send window
The Undo Send window (seconds) determines how long replies are held before they're sent.
The default setting is 5 seconds, giving property members time to cancel a reply if they notice a mistake.
Settings you can't change
The connected email address is read-only and can't be edited after the inbox has been created.
If you need to use a different email address, use Reconnect or connect it as a new inbox and disconnect the old one if it's no longer needed.
To learn more, see these guides:
Connecting multiple email inboxes
Disconnecting an email inbox from tawk.to
If you need to use a different email address, use Reconnect or connect it as a new inbox and disconnect the old one if it's no longer needed.
To learn more, see these guides:
Connecting multiple email inboxes
Disconnecting an email inbox from tawk.to
Additional considerations
- Update your password after changing it
If you change your mailbox password or replace an app password, update it in the inbox settings as soon as possible. If you don't, the inbox connection will fail and the inbox will be marked as disconnected. To learn more, see this guide: Troubleshooting email connection and delivery issues
- Settings are managed separately for each inbox
Each connected email inbox has its own name, owner, visibility settings, server configuration. Changes made to one inbox don't affect any others.
- Review visibility changes carefully
Reducing an inbox's visibility immediately removes access for property members who no longer have permission to view it. Before changing access, make sure the affected team members no longer need the inbox.
Related guides
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