10

Email

Last Update il y a 2 jours

Connecting your email inbox to tawk.to Email channel overview Connecting multiple email inboxes Managing email conversations in the Inbox Updating your email inbox settings

Updating your email inbox settings

Yasir

Last Update il y a 2 jours

You can rename an email inbox, update its server details and password, change who can see it, transfer its ownership, and set how long replies are held before they send.

Open your inbox settings

  1. Click Administration on the left navigation bar.
  2. Click Integrations, then Email (IMAP+SMTP).
  3. Find the inbox you want to change under settings tab and choose Edit.

What you can change

  • Inbox Name: the name your team sees in the Inbox.
  • Server and Port: your incoming (IMAP) and outgoing (SMTP) server addresses and ports.
  • Password: update this when you change your mailbox password or rotate an app password.
  • Encryption: the SSL/TLS setting for each server.
  • Visibility: who can see this inbox and its conversations.
  • Owner: which member owns the inbox.
  • Undo Send window (seconds): how long replies are held before sending.

What you cannot change

The email address itself is read-only. The address is what identifies the inbox, so it cannot be edited here.

To move to a different address, either use Reconnect, or connect the new address as a separate inbox and disconnect the old one. See Connecting multiple email inboxes.

Change who can see the inbox

Pick one of four options:
  • Private: only you can see this inbox and its conversations.
  • All members: all property members can see this inbox and reply to its conversations. Only the inbox owner can change a conversation's access.
  • Departments: members of the selected departments can access this inbox.
  • Selected members: only the members you choose can access this inbox.
Changing visibility takes effect immediately and applies to the inbox's existing conversations as well as new ones.
Note: access is controlled at the inbox level. Setting access on an individual conversation is coming in a future release.

Transfer ownership

Every inbox has an owner. You can transfer ownership to another member from the inbox's settings, useful when someone changes role or leaves the team.

The undo send window

Undo Send window (seconds) controls how long a reply is held before it goes out, giving your agents time to select Undo.The default is 5 seconds.
    A undo send window gives agent time to catch a mistake.

    Additional considerations

    • Update the password here after rotating it: If you change your mailbox password or revoke an app password, the connection stops working until you update it here. Otherwise the inbox is marked disconnected, see Troubleshooting email connection and delivery issues.
    • Settings are per inbox: Nothing here is shared between inboxes. Each connected address has its own name, visibility, owner and undo window.
    • Changing visibility can hide conversations from teammates: Narrowing visibility removes access for members who previously had it. Check who relies on the inbox before scoping it down.

    Learn more

    Email channel overview 
    Connecting multiple email inboxes 
    Managing email conversations in the Inbox 
    Updating your email inbox settings 
    Disconnecting an email inbox from tawk.to
    Troubleshooting email connection and delivery issues
     
    If you have feedback about this article, or if you need more help:

    Was this article helpful?

    0 out of 0 liked this article

    Still need help? Message Us