Disconnecting an email inbox from tawk.to
The instructions below are for desktops and laptops only.
Disconnecting an email inbox stops tawk.to from sending and receiving emails for that email address. You might disconnect an inbox if you no longer use the mailbox, need to connect it to another workspace, or want to reconnect it using updated settings.
Disconnecting an inbox doesn't delete your email account or remove your existing email conversations from tawk.to.
Disconnecting an inbox doesn't delete your email account or remove your existing email conversations from tawk.to.
Before you disconnect an inbox
Before disconnecting an email inbox, keep the following in mind:
- New emails stop arriving
Once an inbox is disconnected, new emails sent to that address no longer appear in your tawk.to Inbox. The emails remain in your mailbox with your email provider, so nothing is deleted. If you reconnect the inbox later, tawk.to synchronizes the mailbox and imports any emails received while it was disconnected.
- You can't reply from the disconnected email address
While an inbox is disconnected, you can't send replies from that email address.
- Existing conversations are preserved
Disconnecting an inbox doesn't delete existing conversations. Your conversation history remains available in your tawk.to Inbox.
- Shared inboxes affect your team
If the inbox is shared with other property members, they'll no longer be able to send or receive emails through that inbox after it's disconnected.
- Check for pending replies
If a reply is still within the Undo Send countdown, disconnecting the inbox before the countdown finishes may prevent the reply from being sent.
Disconnect an email inbox
2. Click Administration on the left navigation bar.
3. Select Integrations > Email (IMAP + SMTP).
4. Find the inbox you want to disconnect and click Disconnect.
The inbox immediately stops sending and receiving emails.
The inbox remains listed on the Email page with a Disconnected status, allowing you to reconnect it later if needed.
The inbox remains listed on the Email page with a Disconnected status, allowing you to reconnect it later if needed.
Reconnect an email inbox
If you want to use the inbox again:
Any emails received while the inbox was disconnected are synchronized after the connection is restored.
Note: Whether an inbox was disconnected manually or the connection was lost because of an authentication or server issue, the reconnection process is the same.
To learn more, see this guide:
Troubleshooting email connection and delivery issues
- Open the disconnected inbox.
- Click Reconnect.
- Enter your mailbox password or app password.
- Verify the IMAP and SMTP settings.
- Complete the connection test.
Any emails received while the inbox was disconnected are synchronized after the connection is restored.
Note: Whether an inbox was disconnected manually or the connection was lost because of an authentication or server issue, the reconnection process is the same.
To learn more, see this guide:
Troubleshooting email connection and delivery issues
Additional considerations
- Disconnecting isn't the same as changing an email address
The connected email address can't be edited after an inbox is created. If you need to use a different email address, connect it as a new inbox and disconnect the old one if it's no longer needed.
To learn more, see this guide:
Connecting multiple email inboxes
- Disconnect an inbox before connecting it elsewhere
An email address can only be connected once at a time. If you want to connect the same email address to another workspace or reconnect it using a different configuration, disconnect it first.
- Disconnecting doesn't affect your mailbox
Disconnecting an inbox only removes the connection between tawk.to and your email provider. Your mailbox, messages, folders, and account settings remain unchanged with your email provider.
Related guides
If you have feedback about this article, or if you need more help:
- Click the green live chat icon
- Schedule a call with us
- Visit our community