Connecting multiple email inboxes
Yasir
Last Update 2 days ago
You can connect more than one email address to the same property, a support address, a sales address and a billing address, each as its own inbox with its own name, visibility and owner.
How multiple inboxes work
Each email address connects once, and each connection becomes its own inbox. There is no way to combine two addresses into a single inbox, and no way to change an inbox's address after it is connected.
That means:
That means:
- Each inbox has its own name, so your team can tell them apart in the Inbox.
- Each inbox has its own visibility, you might keep billing Private while support is open to all members.
- Each inbox has its own owner, and ownership can be transferred per inbox.
- Each inbox connects separately, with its own credentials and server settings.
Connect another inbox
- Click Administration on the left navigation bar.
- Click Integrations, then choose Email (IMAP + SMTP).
- Follow the same steps as your first connection, see Connecting your email inbox to tawk.to.
- On Set up inbox, give this one a distinct name so it is easy to recognise.
Working across several inboxes
Conversations from every connected inbox arrive in the same Inbox, labelled with the inbox they belong to. What each member sees depends on the visibility set on each inbox, a member scoped out of the billing inbox will not see its conversations.
When you reply, the reply goes out from the address of the inbox that conversation belongs to.
When you reply, the reply goes out from the address of the inbox that conversation belongs to.
Additional considerations
- Name inboxes for the team, not for you: Support, Sales and Billing are easier to scan in a busy Inbox than the raw email addresses.
- Set visibility per inbox deliberately: Visibility is chosen per inbox, so it is worth deciding as you connect each one rather than leaving everything open by default. See Updating your email inbox settings.
- Connecting the same address twice: If an address is already connected, the connection will be refused. Disconnect the existing connection first, see Disconnecting an email inbox from tawk.to.
- Changing an address: An address cannot be edited after connecting. Connect the new address as a separate inbox, and disconnect the old one if you no longer need it.
Learn more
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