Help Center | tawk.to | Connecting multiple email inboxes

Connecting multiple email inboxes

The instructions below are for desktops and laptops only.

You can connect multiple email inboxes to the same tawk.to property. For example, you might connect separate email addresses for Support, Sales, and Billing. Each email address is added as its own inbox with its own name, owner, and access settings.

All email conversations appear in your tawk.to Inbox, making it easy to manage multiple email addresses from one place.

How multiple inboxes work

Each email address can only be connected once, and each connected address becomes its own inbox.

This means:

Each inbox has its own name, making it easy to identify in the tawk.to Inbox.
Each inbox has its own access settings. For example, you can keep your Billing inbox private while allowing all property members to access your Support inbox.
Each inbox has its own owner. You can transfer ownership of an inbox at any time.
Each inbox has its own connection settings, including its own credentials and IMAP/SMTP server configuration.

Note: You can't combine multiple email addresses into a single inbox or change the email address after it's connected.

Steps to connect another email inbox

1. Log in to your tawk.to account, and select the correct property.

2. Click Administration on the left navigation bar.

3. Click Integrations in the left submenu.

4. Select Email (IMAP + SMTP) under Messaging.

5. This opens the Overview tab of the Email integration page. Click Install in the upper right corner.

Follow the same setup process described in this guide: Connecting your email inbox to tawk.to

6. In Set up inbox, enter a unique name that clearly identifies the inbox, such as Support, Sales, or Billing.

7. Complete the setup.

Your connected inboxes appear under Administration > Integrations > Email (IMAP+SMTP) > Settings, where you can view each inbox and its current connection status.

To learn more about connecting an email inbox, see this guide: Connecting your email inbox to tawk.to

Manage multiple email inboxes

Email conversations from all connected inboxes appear together in your tawk.to Inbox. Each conversation is labelled with the inbox it belongs to, making it easy to identify which email address received the message.

A property member only sees conversations from inboxes they have permission to access.

When you reply to an email, the reply is sent from the email address associated with that inbox.

Additional considerations

Choose meaningful inbox names
Use names that clearly identify the inbox's purpose, such as Support, Sales, or Billing, rather than using the email address itself. This makes conversations easier to identify in a busy Inbox.

Configure access for each inbox
Access permissions are managed separately for each inbox. Choose the appropriate visibility settings when connecting an inbox, and update them later if needed.

To learn more, see this guide: Updating your email inbox settings

Each email address can only be connected once
If an email address is already connected to a workspace, you must disconnect it before connecting it again.

To learn more, see this guide: Disconnecting an email inbox from tawk.to

Email addresses can't be changed
After an email inbox is connected, its email address can't be edited. To use a different email address, connect it as a new inbox and disconnect the old one if it's no longer needed.

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