Disconnecting and reconnecting a LINE Official Account
Your connected LINE Official Accounts live under Administration → Integrations → LINE. From there you can rename an inbox, reconnect an account, or disconnect one. Before you've connected anything, the list shows "No LINE Official Accounts connected yet."
Rename an inbox
Open the account and edit its Inbox name. The name is just for your team to recognise the inbox; changing it doesn't affect the connection.
Reconnect an account
If an account's access has lapsed - you'll see Access token expired or Access revoked - reconnect it:
- Go to Administration → Integrations → LINE.
- Open the account's actions and choose to reconnect.
- Re-enter your Channel secret when prompted. (Reconnecting asks for the secret again because that's what restores access; the account is rechecked once you do.)
Disconnect an account
To stop handling a LINE account in tawk.to, open its actions and choose to disconnect, then confirm. Disconnecting stops new messages from arriving for that inbox. You can reconnect the same account later by connecting it again.
Additional considerations
- Disconnect vs "Not receiving"- A disconnected account is one you chose to remove or whose access lapsed. Not receiving is different - the account is still connected but a LINE-console setting is stopping delivery. For that, see Troubleshooting LINE connection and message delivery.
- Reconnecting needs your Channel secret - Keep your Channel secret handy (from the LINE Developers Console). Reconnecting always re-enters it.
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