Connecting a LINE Official Account to tawk.to
Connect your LINE Official Account to tawk.to and handle LINE messages in the same Inbox as your other channels. The wizard connects the account, then checks that LINE will deliver messages before you finish.
Before you start
You'll need, from the LINE Developers Console:
- Your Channel ID and Channel secret - from your channel in the LINE Developers Console.
- Three settings turned the right way in your LINE console, which the wizard also reminds you to check: Webhooks turned on, and Chat and Auto-reply turned off (response mode set to Bot).
Connect your account
- Log in to your tawk.to account.
- Select the correct property.
- Click Administration on the left navigation bar.
- Open Channels, then LINE, and start connecting an account.
- Credentials - enter your Channel ID and Channel secret from the LINE Developers Console. They're sent securely to the server to connect; your secret is never stored in the browser.
- Name inbox - in Inbox name, give the inbox a name your team will recognise, such as Support (LINE) or Sales (LINE).
- Message delivery - tawk.to registers the inbox with LINE and sends a test message to confirm delivery. There's nothing for you to copy or paste; you'll see Checking with LINE... while it runs.
- When it passes, you'll see Verified - "LINE will deliver incoming messages to this inbox." Select Finish setup.
Your LINE account is connected and new messages will arrive in this inbox.
If the message-delivery check fails
If the check doesn't pass, the wizard shows Failed retry with the three things to confirm in your LINE console:
- Webhooks enabled in the LINE Developers Console
- Chat turned off (response mode set to Bot)
- Auto-reply turned off
Share your add-friend link and QR code
After connecting, tawk.to gives you the account's official Add friend link and QR code -the ones customers use to add your LINE Official Account and start a chat. Choose Download QR to save the code. Share the link or the QR code on your website, in emails, or on printed material so customers can reach you on LINE.
Note: the QR code is your account's own official code from LINE - it's shown to you, not generated by tawk.to.What happens next
Messages customers send to your Official Account arrive in your Inbox as LINE conversations, alongside your chats and other channels. See Messaging customers on LINE.
Additional considerations
One account, one inbox
Each LINE Official Account connects once. To bring in another account, connect it the same way as its own inbox.
Keep your console settings in place
If Webhooks are later turned off, or Chat or Auto-reply turned back on in your LINE console, delivery can stop and the account will show Not receiving. See Troubleshooting LINE connection and message delivery.
Each LINE Official Account connects once. To bring in another account, connect it the same way as its own inbox.
Keep your console settings in place
If Webhooks are later turned off, or Chat or Auto-reply turned back on in your LINE console, delivery can stop and the account will show Not receiving. See Troubleshooting LINE connection and message delivery.
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