Understanding cookies at tawk.to

Judy Olbrych

Last Update há 5 dias

At tawk.to, we use several types of cookies with the chat widget to help us communicate more effectively with our customers.

What are cookies?

Website cookies are small snippets of data shared with site visitors and stored in their computer drives when they land on web pages.


Cookies save you time by keeping you logged in to your favorite websites, recognizing you when you return, and displaying languages based on your location.


They enable you to adjust widget greetings for time zones. You can even share special offers based on specific page visits using tawk.to’s coupon triggers.


Just like home-baked cookies, web cookies don’t last forever. The expiry time dictates when they’re no longer stored or shared.


Let’s take a quick look at what they do and why they are important.

What cookies do we use?

Cookie Purpose Description Expiry
_cfduid Request routing Cloudflare CDN routing 1 year
tawkUUID Tracking Visitor tracking 6 months
_tawkuuid Tracking Visitor tracking 6 months
ss Session management Visitor session management Session
TawkConnectionTime Connection management Manages visitor connection Session
Tawk_xxxxxxx Preference Visitor preference 6 months
_cfduid cookies

Cloudflare’s _cfduid cookie is used to decrease page load time and detect bots on the web.


However, Cloudflare has found that they could detect bots without the cookie and will retire it on May 10, 2021. 

Visitor tracking cookies

The tawkUUID and _tawkuuid cookies track unique visitors to a website. Each uses Universally Unique Identifiers (UUIDs) made up of randomly generated 128-bit numbers.


The first time you visit a website, the website’s server generates a unique code and sends it to be stored on your computer as a cookie.


The cookies do not store your personal details. However, they can help websites remember your preferences and create a more personalized user experience.

Session cookies (ss)

When you log into a website with your name and email. Your credentials are verified and a session ID is created, which is sent to your computer in a session cookie (ss). That way, you don’t have to log in every time you visit the page.


Session cookies don’t contain any personal data. The data is not shared, and no third parties could access or identify you even if they did view the information in the cookies.


After you log out or close the browser, the session cookie is automatically deleted.

Connection management cookies

When a visitor opens a page from a website and our widget is already appearing in multiple browser tabs on that site, the TawkConnectionTime cookie manages requests to load the widget simultaneously

Preference cookies

Preference cookies tailor the visitor experience on your website by remembering details such as preferred language or video player settings.


While it’s possible to block all cookies in your browser, some features in tawk.to will only function correctly with cookies. Our goal is to continually improve your experience on our site.


Learn more about how we use cookies in our Privacy Policy.

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