The difference between sites, pages, properties and profiles

Shane Wall

Last Update há 2 dias

Each of the features in the Dashboard needs a name and it can get a little confusing, so let's dive into Sites, Pages, Properties and Profiles and see what each of them are and what they're used for.


When you sign up for an account with you can add an unlimited number of Properties. Currently, there are two types of properties: Sites and Chat Pages. In addition, each agent account has a Profile.


Sites refer to websites that you can add a chat widget to and answer live chats from.

Chat Pages

Chat Pages refer to hosted pages like

Chat Pages are great for users that don’t have a website. For example, you may wish to create a Chat Page for an eBay listing or online classified advertisement. You can use any name you want for a Chat Page, as long as it’s not already taken.

To add a new Chat Page, make your way to the Administration section of the Dashboard by clicking the cog in the bottom left corner. Then select Page from the Channels list.

After clicking Page, a new page will appear where you can enter the details of the new chat page you are creating. 

If you have multiple properties, make sure that you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

There is a limit of one Chat Page per Property so if you want to create more pages, you need to add a new property.


When we refer to Profiles, we're talking about the Personal Profile Pages we provide to users. Here is an example:

To make any changes to your Profile Page, make your way over to your Profile Icon in the top right-hand corner of the Dashboard and click the image. This will open a menu with options for changing how you experience the Dashboard and how your interactions with others will appear to them. To change your settings, click the Edit Profile option from the menu.

This will open up your My Profile page, giving you options for changing not only your personal settings but also for managing your Aliases, Global Shortcuts and more. Clicking the Profile Page option under the Profile section will allow you to make changes to the appearance and settings of your Profile Page.

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