The difference between sites, pages, properties and profiles

By Shane Wall

Last Update bir ay önce

Each of the features in the dashboard needs a name, but it can get a little confusing so let's dive into Sites, Pages, Properties and Profiles and see what each of them are and what they're for.


When you sign up for an account with you can add an unlimited number of Properties. Currently, there are two types of properties, Sites and Pages, in addition, each agent account has a Profile.


Sites refer to websites that you can add a chat widget to and answer live chats from.


Pages refer to the hosted pages like

Pages are great for users that don’t have a website. For example, you may wish to create a Page for an eBay listing or online classified advertisement. You can use any name you want for a Page, as long as it’s not already taken.

To add a new Page, make your way to the Administration section of the Dashboard by clicking the cog in the bottom left corner then select Page from the Channels list.

If you have multiple properties, make sure to check you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

There is a limit of one Page per Property so if you want to create more pages, you need to add a new property.


When we refer to Profiles or Chat Pages we're talking about to the Personal Profiles we provide to users like

To make any changes to your personal profile page, make your way over to your Profile Icon in the top right-hand corner of the Dashboard and click the image. This will open a menu with options for changing how you experience the Dashboard and how your interactions with others will appear to them. To change your settings click the Edit Profile option form the menu.

This will open up your My Profile page, giving you options for changing not only your personal settings but also manage your Aliases, Global Shortcuts and more. Clicking the Profile Page option under the Profile section will allow you to make changes to the appearance and settings of your Profile Page.

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