The difference between sites, pages, properties and profiles

Each of the features in the Dashboard needs a name and it can get a little confusing, so let's dive into sites, pages, properties and profiles and see what each of them are and what they're used for.


When you sign up for an account with you can add an unlimited number of Properties. Currently, there are two types of properties: sites and pages. 


Sites are websites on which you can add a widget. You can associate a website with each property you create by adding a Site URL.


Pages are free-standing web pages on which you can chat with your customers using the widget. Your account includes two kinds of pages: Chat Pages and Profile Pages. Both types of pages are hosted by and included in your free account.

Chat Pages

Pages refer to hosted pages associated with a property in your account. Here is an example:

Chat Pages are great for users that don’t have a website. For example, you may wish to create a Chat Page for an eBay listing or online classified advertisement. You can customize your Chat Page URL with any name you want as long as it has not already been taken.

How to create a Chat Page

First, if you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Then click the Admin cog in the lower-left corner of the Dashboard and select Page in the Channels list.

After clicking Page, enter the details of the new Chat Page you are creating. 

There is a limit of one Chat Page per property, so if you want to create additional pages, you need to add more properties to your account.

Profile Pages

When we refer to Profiles, we're talking about the Profile Pages we provide to our customers. Here is an example of a Profile Page

To make any changes to your Profile Page, make your way over to your Profile Icon in the upper-right corner of the Dashboard and click the image. To change your Profile Page settings, click the Edit Profile option from the menu.

This will open up your My Profile page, giving you options for changing not only your personal settings but also for managing your Aliases, Global Shortcuts and more. 

Clicking the Profile Page option in the left menu will allow you to make changes to the appearance and settings of your Profile Page.

Share a link to your Chat Page or Profile page wherever you want others to reach out to you for a live chat.

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