Downloading your invoice

The instructions below are for desktops and laptops only.

The Billing section of your tawk.to Dashboard allows you to view and download PDF invoices for all your active and canceled add-on subscriptions.  

When you purchase a tawk.to add-on or subscription, the system automatically sends an invoice to your account email address by default. However, you can also download past and current invoices at any time directly from your dashboard for accounting and record-keeping purposes. 

Note: Only account Admins can access billing settings and download invoices.

1. Log in to your tawk.to account, and select the correct property.

2. Click Administration on the left navigation bar.

3. Click Billing > Purchases and Invoices in the left submenu.

4. On the Purchases and Invoices page, you will see all your active and canceled subscriptions. Click a subscription to open its details.

5. You will see a list of invoices in the Subscription Invoices section. Click Download next to the invoice you want to save.

6. The browser will download the PDF invoice directly to your computer. Here is how a sample invoice looks:

• Updating billing details on past invoices
  If you need to update your company name, tax ID, or billing address on an invoice, update your billing details first. Once saved, any past invoice you download will automatically show the updated information. 
  
  
• Email receipt preferences
  You can change who receives billing emails by selecting a different recipient from the drop-down menu inside your Purchases and Invoices settings. 
  
  
• Property selection
  Billing records are property-specific. If you manage multiple properties, ensure you switch to the correct property before navigating to the billing area. 

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